FAQ

What are the care and cleaning recommendations of the Saint-Louis products?

To preserve all the Saint-Louis products sparkle, we recommend you a hand wash with a soft sponge and a mild detergent and a dry with a soft, non fluffy cloth.

Is it possible to complete a service that is no longer in collection?

Saint-Louis is committed to complete any service until 10 years maximum after its discontinuation.

If a product is chipped, is it possible to have it repaired?

Saint-Louis doesn’t offer a repairing service, however you can visit a Saint-Louis point of sale, and a sales advisor will indicate you external craftsmen

How can I recognize a Saint-Louis product?

Until the 1950s, the Saint-Louis products were not systematically stamped. Nevertheless, our archives department can make a visual valuation starting from a photo and provide, if necessary, the name of this service and its creation date.

I own an antique Saint-Louis piece: How can I know its value, its rating and have more details about its authenticity, its style?

We advise you to contact Houses of auctions specialized in glass such as Boisgirard and associated in Paris.

Where is your manufacturing factory? Can one visit it? Is there a Saint-Louis workshop boutique?

Our manufacturing factory and our workshop boutique, in Saint-Louis Lès-Bitche, nested in the middle of a green valley of “Vosges du Nord”, are open to the public. To locate them and see the opening times, please click on the link below

I would like to apply for a job, where can I send my application?

You can send your cover letter and resume to the following address: service.drh@saint-louis.com

What are the payment methods?

Saint-Louis offers you the opportunity of paying your purchases in euros with the following credit cards: MasterCard®, Visa®, American Express®.

Is the payment secured on the Saint-Louis website?

Compagnie des Cristalleries de Saint Louis has implemented security measures to protect the personal information you provide against unauthorized access and use. All financial information you provide on the saint-louis.com website is stored on a secure site operated by Compagnie des Cristalleries de Saint Louis’s financial institution. Transactions conducted on the saint-louis.com website are protected by an SSL encrypting system.

What are the delivery areas of the Saint-Louis products?

The possible delivery areas of Saint-Louis products ordered via the saint-louis.com website are restricted to the following countries:

UK, Ireland, Benelux, Germany, France, Switzerland, Italy, Spain, Portugal, Austria, Poland, Greece, Turkey, Israel, Egypt, Bahrain, Qatar, Dubai, Oman, Morocco, USA, Canada, South Korea, Japan, Singapore, Norway, Denmark, Sweden, Finland, Australia, Hong Kong, Mexico.

Any delivery address situated outside these areas will be refused.

What are the shipping costs and the time required for delivery?

We will inform you of the duty and shipping costs for the shipment considering the country of delivery. This amount will be payable by you in addition to the price, including taxes, of the goods ordered.

Time required for delivery allows 5 working days between the date of your order and the date of delivery, exceptional restraint to the customs.

What can I do if the ordered product arrives damaged by transport?

Saint-Louis is committed to directly repair all products damaged by transport. Please return the product in accordance with the conditions of exchanges and refunding exposed below.

What are the conditions for returning a product?

If the goods do not conform to your order or you are not satisfied with them, you may return them, exchange them or request a refund according to the following terms and conditions:

To the saint-louis.com website:

You are entitled to return or ask for the refund of any product ordered via the saint-louis.com website within the fifteen (15) calendar days following the date of delivery, subject to the following terms and conditions:

Saint-Louis products shall be returned in their original condition and packaging, along with its original invoice (or a copy in case of partial return), with the written mention: “SUBJECT TO UNPACKING FOR BREAKAGE OF CRYSTALWARE” to the following address: Service saint-louis.com - Cristalleries de Saint-Louis, 57620 SAINT-LOUIS-LES-BITCHE (Use the “Return form” included in the delivery packaging of your order for this purpose).

You must fulfil the “Return form” and indicate if you wish to exchange the returned Saint-Louis products or be refunded of their amount.

If you exchange Saint-Louis products, the shipping costs for the first delivery will not be refunded. However, you will not be charged for the shipping costs of the second delivery. Only one exchange by item will be honoured. You may change the Saint-Louis product bought through the saint-louis.com website for one or several different items which together are equal or inferior in value to the full value of the original Saint-Louis product you have received.

If you ask for a refund, Compagnie des Cristalleries de Saint Louis shall do its best commercial efforts in order to ensure that the refund will be made within fifteen (15) business days following the receipt of the Saint-Louis products returned by crediting your charge or credit card. Under no circumstances will it be possible to grant you an electronic credit usable on the saint-louis.com website, nor will the website issue a store credit for use in a Saint-Louis boutique. We do not refund any amount corresponding to a Saint-Louis products that you have received as a gift (please note that you are only entitled to a merchandise exchange in this case).

In either case (exchange or refund), the shipping costs incurred by you to return products will only be refunded in case of non-conformity of Saint-Louis products (e.g., product reference error, damaged, etc.). Compagnie des Cristalleries de Saint Louis has sole discretion in determining whether the products are in original condition when returned to saint-louis.com.

Compagnie des Cristalleries de Saint Louis shall not be responsible or liable if any Saint Louis products you wish to return to the saint-louis.com website is lost, misdirected or delivered late Insofar as you have to bear the risks of the shipping you have chosen.

For gifts purchased through the saint-louis.com website, only exchange will be allowed (to the exclusion of any refund).


To the Saint Louis boutique located in Paris, France

Any Saint-Louis product purchased (or received as a gift) from the saint-louis.com website may also be exchanged for a different Saint-Louis product or for a store credit in the Saint-Louis boutique located at 13, Rue Royale, 75008, Paris, France within thirty (30) calendar days following the date of delivery, subject to the following terms and conditions:

-returned Saint-Louis products must be in their original condition and packaging;

-you must provide the original receipt along with your returns, or a copy of the receipt if you are returning part of your order.


The shipping costs of the first delivery of a product purchased on the saint-louis.com website will not be refunded when you return (for exchange or store credit) the product to the Saint-Louis boutique referred to above.

The Saint-Louis boutique does not offer refunds on any Saint-Louis products purchased on the saint-louis.com website. Under no circumstances will it be possible to credit your charge or credit card.

How can one contact us?

For any other questions or information, please contact our customer service by email service@saint-louis.com or by phone: +33 [0)3 87 06 60 17