FAQ

• Cleaning by hand with a soft sponge and gentle dishwashing liquid is recommended.
• Put glasses on a paper towel to drip dry, then delicately wipe with a linen tea towel or a soft, fluff-free cloth.
• If using a dishwasher, select a moderate-temperature programme, use a small amount of dishwashing powder, as opposed to liquid, gel, etc., and make sure there is enough space between products.
• Do not use dishwasher or white vinegar for products decorated with gold or platinum.
• Clean decanters and jugs with clear, lukewarm water after use. Avoid leaving wine in them.
• To remove marks left by tannin or calcium deposits, pour the same amount of white vinegar and lukewarm water into the object. Leave for as long as necessary, then rinse. This can also be done before use or following a period without use to preserve the radiance of crystal.
• To facilitate drying and avoid condensation marks, place a long strip of absorbent paper inside the product, leaving it protruding from the neck.

Clear crystal glasses #1, #2, #3 and champagne flutes from removed collections remain available for 5 years.

Saint-Louis doesn’t offer a repairing service, however you can visit a Saint-Louis point of sale, and a sales advisor will indicate you external craftsmen

Until the 1950s, the Saint-Louis products were not systematically stamped.

Our manufacturing factory and our workshop boutique, in Saint-Louis Lès-Bitche, nested in the middle of a green valley of “Vosges du Nord”, are open to the public. To locate them and see the opening times, please click on the link below

To candidate, we invite you to use our contact form thanks to the Human Ressources tab.

Saint-Louis offers you the opportunity of paying your purchases in euros with the following credit cards: MasterCard®, Visa®, American Express®; remotely by Voxpay.

Compagnie des Cristalleries de Saint Louis has implemented security measures to protect the personal information you provide against unauthorized access and use. All financial information you provide on the saint-louis.com website is stored on a secure site operated by Compagnie des Cristalleries de Saint Louis’s financial institution. Transactions conducted on the saint-louis.com website are protected by an SSL encrypting system.

The possible delivery areas of Saint-Louis products ordered via the saint-louis.com website are restricted to the following countries:

United Kingdom, European Union, Switzerland, Turkey, Israel, Egypt, Lebanon, Qatar, EAU, Bahrain, Oman, Morocco, United States, Canada, Mexico, Hong Kong, South Korea, Japan, Singapore.

Any delivery address situated outside these areas will be refused.

We will inform you of the duty and shipping costs for the shipment considering the country of delivery. This amount will be payable by you in addition to the price, including taxes, of the goods ordered.

Time required for delivery allows 15 opening days between the date of your order and the date of delivery.

However, Saint-Louis reserves the right to split deliveries if all pieces are not immediately available. The customer will be offered a deadline for receiving the missing pieces or a refund for the pieces not available.

Saint-Louis is commited, subject to available stock, to replace any products damaged by transport. If stocks were missing, a refund will be offered.

If the goods do not conform to your order or you are not satisfied with them, you may return them, exchange them or request a refund according to the following terms and conditions:

To the saint-louis.com website:

You are entitled to return or ask for the refund of any product ordered via the saint-louis.com website within the fifteen (15) calendar days following the date of delivery, subject to the following terms and conditions:

Saint-Louis products shall be returned in their original condition and packaging, along with its original invoice (or a copy in case of partial return), with the written mention: “SUBJECT TO UNPACKING FOR BREAKAGE OF CRYSTALWARE” to the following address: Service saint-louis.com - Cristalleries de Saint-Louis, 57620 SAINT-LOUIS-LES-BITCHE (Use the “Return form” included in the delivery packaging of your order for this purpose).

You must fulfil the “Return form” and indicate if you wish to exchange the returned Saint-Louis products or be refunded of their amount.

If you exchange Saint-Louis products, the shipping costs for the first delivery will not be refunded. However, you will not be charged for the shipping costs of the second delivery. Only one exchange by item will be honoured. You may change the Saint-Louis product bought through the saint-louis.com website for one or several different items which together are equal or inferior in value to the full value of the original Saint-Louis product you have received.

If you ask for a refund, Compagnie des Cristalleries de Saint Louis shall do its best commercial efforts in order to ensure that the refund will be made within fifteen (15) business days following the receipt of the Saint-Louis products returned by crediting your charge or credit card. Under no circumstances will it be possible to grant you an electronic credit usable on the saint-louis.com website, nor will the website issue a store credit for use in a Saint-Louis boutique. We do not refund any amount corresponding to a Saint-Louis products that you have received as a gift (please note that you are only entitled to a merchandise exchange in this case).

In either case (exchange or refund), the shipping costs incurred by you to return products will only be refunded in case of non-conformity of Saint-Louis products (e.g., product reference error, damaged, etc.). Compagnie des Cristalleries de Saint Louis has sole discretion in determining whether the products are in original condition when returned to saint-louis.com.

Compagnie des Cristalleries de Saint Louis shall not be responsible or liable if any Saint Louis products you wish to return to the saint-louis.com website is lost, misdirected or delivered late Insofar as you have to bear the risks of the shipping you have chosen.

For gifts purchased through the saint-louis.com website, only exchange will be allowed (to the exclusion of any refund).

To the Saint Louis boutique located in Paris, France

Any Saint-Louis product purchased (or received as a gift) from the saint-louis.com website may also be exchanged for a different Saint-Louis product or for a store credit in the Saint-Louis boutique located at 13, Rue Royale, 75008, Paris, France within thirty (30) calendar days following the date of delivery, subject to the following terms and conditions:

• returned Saint-Louis products must be in their original condition and packaging;
• you must provide the original receipt along with your returns, or a copy of the receipt if you are returning part of your order.

The shipping costs of the first delivery of a product purchased on the saint-louis.com website will not be refunded when you return (for exchange or store credit) the product to the Saint-Louis boutique referred to above.

The Saint-Louis boutique does not offer refunds on any Saint-Louis products purchased on the saint-louis.com website. Under no circumstances will it be possible to credit your charge or credit card.

For any other questions or information, please contact our customer service by email service@saint-louis.com or by phone: +33 [0)3 87 06 60 17