We recommend hand washing with a soft sponge and mild dishwashing liquid, followed by drying with a soft, lint-free cloth. To remove marks left by tannin or limescale deposits, pour equal parts white vinegar and lukewarm water into the object, leave to act as needed, then rinse. This can also be done before first use or after a period of non-use to preserve the brilliance of the crystal.

If using a dishwasher: select a moderate temperature program, use a small amount of powdered detergent, and ensure sufficient space between items.

To facilitate drying and prevent condensation marks, insert a long strip of absorbent paper inside the object, extending beyond the rim.

To avoid thermal shock, rinse tea or coffee cups with lukewarm water, and cool ice buckets with cold water before use. For items decorated with gold or platinum, dishwasher use and vinegar are not recommended.

Clear crystal glasses no. 1, no. 2, no. 3 and champagne flutes from discontinued collections remain available for 5 years.

Saint-Louis does not offer a repair service. However, we can recommend the following artisan:

Until the 1940s, the Saint-Louis products were not systematically stamped. Following your e-mail, to answer you, if you want to obtain an identification and estimation, we invite you to contact, for example:

• Drouot Estimations – deaccueil@drouot.com
• Thierry de Maigret – contact@thierrydemaigret.com
• Antique dealer Olivier Py (Prestivilege) – prestivilege@gmail.com

Saint-Louis does not offer an official authentication or appraisal service. All Saint-Louis objects are stamped, which serves as proof of authenticity. If your item is not stamped and you wish to have it authenticated or appraised, we recommend consulting a licensed auctioneer or an accredited auction house.

Since 1869, Saint-Louis has signed its creations to guarantee authenticity. Initially, this took the form of a paper label affixed to the piece. From 1936 onward, the signature evolved into an acid-etched stamp discreetly engraved beneath each creation. The evolution of the stamp over time allows collectors to date pieces and trace the history of the crystal pieces.

Founded in 1586 in Lorraine, Cristallerie Saint-Louis is France's oldest glass manufacturer. It officially became a crystal factory in 1781, after mastering the composition of crystal. For more than four centuries, it has embodied French craftsmanship excellence, combining traditional expertise with contemporary creativity.
Each Saint-Louis piece is handmade and mouth-blown by master glassmakers and cutters who are among the Meilleurs Ouvriers de France, experts in the techniques of blowing, cutting, engraving, and gilding. The company offers refined collections of tableware, barware, lighting, and decorative objects.
Today, Saint-Louis continues to perpetuate its heritage by creating timeless works that enhance the art of the table and interior decoration.

All Saint-Louis creations are crafted with the utmost care and meet the highest quality standards. In accordance with legal warranty requirements, products are free from defects in conformity. A two-year warranty applies from the date of delivery.

All technical information about our lighting fixtures is available directly from the product page. Before adding the item to your cart, click on the “More information” link to be redirected to the technical data sheet. Then, in the “Technical data sheet” section, you can download it in PDF format and view it.
If you require further information, our Customer Service team is available to assist you via the Contact section.

Delivery is available to all European Union countries, Monaco, the United Kingdom, Switzerland, Lebanon, Qatar, the United Arab Emirates, Canada, Mexico, Hong Kong, South Korea and Japan. Orders with delivery addresses outside these areas cannot be processed.

Delivery to France and European Union countries: Free shipping costs on all orders.

Delivery to countries outside the European Union:

• For orders of less than €1000, shipping costs will be charged. Processing and/or delivery charges are calculated according to the country of delivery and the value of the order. The Customer must pay these costs in addition to the price of the Products purchased.
• For orders over €1000, shipping costs will be free.

Time required for delivery allows 7 opening days between the date of your order and the date of delivery. However, Saint-Louis reserves the right to split deliveries if all pieces are not immediately available. The customer would be offered a deadline for receiving the missing pieces or a refund for the pieces not available.

Saint-Louis is committed, subject to available stock, to replace any products damaged by transport. If stocks were missing, the customer would be offered a deadline for receiving the missing pieces or a refund for the pieces not available.

If the goods do not conform to your order or you are not satisfied with them, you may return them, exchange them, or request a refund according to the following terms and conditions:

To the saint-louis.com website: 

You are entitled to ask for the refund of any product ordered via the saint-louis.com website within the thirty (30) calendar days following the date of delivery, subject to the following terms and conditions:

Saint-Louis products shall be returned in their original condition and packaging, along with its original invoice (or a copy in case of partial return), with the written mention: “SUBJECT TO UNPACKING FOR BREAKAGE OF CRYSTALWARE”.

You must complete and attach the “Withdrawal form” below.

To offer you greater flexibility, Saint-Louis allows you to pick up your order at a pick-up point in France via Chronopost. This option is available after your order has been confirmed, when you receive the Chronopost tracking email. Simply choose your preferred pick-up point for hassle-free delivery.

We are pleased to offer in-store pickup for your Saint-Louis creations. This exclusive service is available only at our Paris boutique located at 13 rue Royale in the 8th arrondissement. This service is available upon request once your order has been confirmed. Our team will contact you personally to arrange delivery under the best conditions.

All Saint-Louis creations are delivered in a signature gift box, suitable for gifting.

When confirming your order, you will have the option to add a message of your choice to a gift card, after entering your details and before proceeding to the delivery stage. You can either enter a personalized message or request a blank card to personalize yourself.

The invoice is not included in orders shipped to European Union countries. The original invoice can be sent to you upon request by contacting our Customer Service department. For deliveries outside Europe, the invoice must be included with the shipping documents, but is not included in the package.