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General terms and conditions of sale

 

1. Scope and Agreement on the Terms and Conditions of Sale

In addition to the General Conditions of Use of the Website and the Privacy Policy, the purchase of products offered for sale on the Saint-Louis.com website (“Website”) is subject to these legally binding General Terms and Conditions of Sale and, where applicable, to the Specific Terms and Conditions of Sale (collectively, "Terms and Conditions of Sale").

All of these documents are available in the “Legal” section of the footer of the Website.

Your purchase and order of products on this Website constitutes your agreement with SAINT-LOUIS (“SAINT-LOUIS”) to comply with and be bound by the Terms and Conditions of Sale.

The Website is intended for customers looking to purchase products for personal use. Purchasing products on the Website intended for commercial resale is strictly prohibited. When you purchase a product on the Website, you represent and warrant that you are purchasing the product for personal and not commercial purposes and that you do not intend to resell, directly or indirectly, Saint-Louis products for commercial purposes.
Saint-Louis may update these Terms and Conditions of Sale at any time without prior notice by posting them on this Website. You can view the most current version of the Terms and Conditions of Sale at any time by clicking on the hyperlink labeled "Terms and Conditions" in the “Legal” section of the footer of the Website.

For each order you place on the Website, your acceptance of the Terms and Conditions of Sale in force as of the date of your order is required. The Terms and Conditions of Sale in effect at the time of your order will govern that transaction.

1.1 Customer Account

You are required to create an account or log in to your existing account in order to place your order on the Website.

Your username and password are for your personal use only. You are responsible for maintaining the confidentiality of your username and password and for restricting access to your account, and you agree to accept responsibility for all activities that occur under your account or password.

In no event shall Saint-Louis be liable for any loss, theft or fraudulent use of your account. In such a case, you should inform Saint-Louis immediately.

Creating an account allows you to:

  • track your deliveries and view your orders history;
  • return or exchange products;
  • add or change your shipping and billing addresses for future orders;
  • manage your subscriptions to the newsletter

1.2 Placing an Order

You may place your order via the Website or by telephone by calling +1 855-240-9740 from Monday to Friday, 10.00 a.m. to 6.00 p.m. Eastern Standard Time (“EST”) or by emailing us at customer-service-web@saint-louis.com.

The delivery zone for products ordered via the Website and the telephone number referred to above is restricted to the United States of America, excluding Alaska, Hawaii, Minnesota, Puerto Rico, Guam and all other U.S. possessions and territories situated outside North America (the “Delivery Zone”) (see "Shipping and Delivery").
For each product selected on the Website, a summary page will be displayed featuring a photograph of the item, its coloring and references, the quantity selected, its unit price and the total amount owed for your order.

You should check that this information accurately reflects your selection before confirming your order.

Upon confirmation, your order will be submitted to Saint-Louis for processing (see "Order Confirmation"). While every effort is taken to try to ensure that the coloring, design and style of the Saint-Louis products in the photographs displayed on the Website are representative of the original products, variations may occur due to technical restrictions of color reproduction on your computer or mobile device. Saint-Louis reserves the right to reject or to cancel your order in its sole discretion for any reason without liability if, among other things, the products are not available, are incorrectly priced or are otherwise incorrectly described. Accordingly, Saint-Louis shall not be liable for any error or inaccuracy in the photographs or graphical representations of Saint-Louis products displayed on the Website. If you have any questions about the products, you may contact Customer Service by clicking on the hyperlink labeled "Contact Us" in the “Services” section of the footer of the Website.

Saint-Louis reserves the right to cancel any order placed by a customer with whom it has a dispute concerning a prior order, or if Saint-Louis has reasonable cause to suspect that such customer has violated these Terms and Conditions of Sale, or is engaged in any fraudulent activity or for any other legitimate business reason.

For any exceptional order, please contact Customer Service by clicking on the hyperlink labeled "Contact Us" in the “Services” section of the footer of the Website or at the 855 telephone number listed above.

2. Products Availability

Products offered for sale and displayed on the Website are subject to availability. In order to improve our quality service and ensure greater availability of our Products for all customers, Saint-Louis reserves the right to limit the number of Products which can be purchased per customer. Saint-Louis shall not be liable in case of stock outage or unavailability of products.

Saint-Louis reserves the right to change the products offered for sale on the Website at any time and without notice.

Details about the availability of products are provided when you place your order. At times, errors may exist, especially in case of simultaneous orders of the same product by several customers. The availability date of the pre-ordered Product will be explicitly indicated on the Product form. If the availability date changes, you will be notified immediately by email and/or on your client account. In case a product is not available after you have placed your order, we will inform you by email or by telephone as soon as possible. You will be invited to choose another available product on the Website as substitution for the unavailable product or to cancel your order. If you cancel your order, you will be refunded if your credit card or debit card has been charged.

3. Order Confirmation

After you click on the "Order and Pay" button, your order will be confirmed and submitted for processing. To confirm a pre-ordered Product or any other Product requiring a longer handling time, you must also allow Saint-Louis to retain your bank details until the product is dispatched and for a maximum duration of 2 months for the purpose of debiting once your order has been dispatched. Once submitted for processing you may not make any changes to or cancel the order, except as expressly provided in these Terms and Conditions of Sale or applicable law. The confirmation of your order means your acceptance of the Terms and Conditions of Sale.

You will receive an order summary by e-mail.

Saint-Louis reserves the right not to accept or to cancel your order if the products are not available, are incorrectly priced or are otherwise incorrectly described.

4. Price Payment

All prices of Saint-Louis products are indicated in US dollars, excluding taxes and shipping costs (see "Shipping and Delivery").

Saint-Louis reserves the right to modify the prices of products offered on the Website at any time without prior notice. You will be charged the prices displayed on the Website at the time your order was confirmed provided the product ordered is available. Saint-Louis reserves the right to reject or to cancel your order if the products are not available, are incorrectly priced or are otherwise incorrectly described.

Payment is due immediately upon confirmation of your order. Store credits and/or gift certificates issued by Saint-Louis boutiques are not accepted for payment on the Website.

All orders are payable in US dollars. We accept the following charge cards and credit cards: MasterCard®, Visa®, Diners Club®/Carte Blanche®, American Express®, and JCB®. Your order will only be shipped once we have verified your payment method and received authorization to process your payment.

The services “3D Secure” and “American Express SafeKey” are implemented on the Website. These services protect credit and debit cards from unauthorized use when shopping on the Website.

To use these services, you must register for 3D Secure or American Express SafeKey with the financial institution that issued your card. Once you have registered for 3D Secure or American Express SafeKey, you will be automatically prompted to provide your private password during the checkout process on the Website.

Your debit card or credit card will only be debited when your order is shipped. You will not be charged for unavailable products in your order.

Payment by PayPal®: we accept payments through Paypal® (except for orders made by phone, exchanges, and pre-orders). When completing your order, you will be automatically redirected to the PayPal® platform in which you will need to log in to your account. If you don't have a PayPal® account, you will be able to create one. After the validation of your order with PayPal®, you will be redirected to the confirmation page of Saint-Louis.com. Additional delivery time may be required for orders completed using PayPal®. We are unable to accept PayPal® payment for telephone orders and exchanges. The payment of an exchange order is subject to the conditions of Article 11.5 below.

Payment by Apple Pay®: We accept payments through Apple Pay (except for phone orders and exchanges). This method of payment is compatible with Apple devices on which you have entered your information in the Apple Pay application.

When you select "add to cart", the Apple Pay option will appear on the page of the product added. You must select the Apple Pay button then (i) accept the Saint-Louis General Terms and Conditions of Sale, (ii) using the information you entered in your Apple account, agree to create a customer account if you do not already have one, and accept the Saint-Louis Privacy Policy.

For more information, please refer to our Privacy Policy .

Before confirming the payment, please verify that the information linked to your Apple account is correct, in particular the delivery address provided. Saint-Louis will not be responsible for replacement or refund of the Products if the information provided on your Apple account is incorrect.

You must then confirm your order using the Touch ID or by entering your login details and the password to your Apple account.

When completing your order, you will be redirected to the confirmation page of Saint-Louis.com.

  • If you have a Saint-Louis customer account, your order will automatically be linked to your account.
  • If you do not already have a Saint-Louis customer account, you will receive an email confirming the creation of your account. You will then receive a link to set a password for your customer account.

The payment of an exchange order is subject to the conditions of Article 11.6 below.

5. Shipping and Delivery - Delivery for deliveries to a physical street address:

Products will be shipped to the delivery address(es) specified during the ordering process provided such address(es) is(are) located within the Delivery Zone. Any delivery address located outside of the Delivery Zone will be refused during the ordering process.

Products purchased via the Website may only be delivered to a physical street address within the Delivery Zone.

Saint-Louis will not process any order for which a post office box, APO/FPO/DPO, parcel pick up, or parcel forwarding address is provided.

6. Shipping and Delivery - Shipping costs

You will be asked to select the shipment method you would prefer as part of the order process. The delivery times below are from the date your order has shipped.

You can select from five delivery service options:

  • Ground service is complimentary on all orders select exceptional items. Allow up to two (2) business days for your order to ship from the date your order was placed, unless subject to a shipping delay. You can expect to receive your order within one (1) to ten (10) business days from the shipment date.
  • Express 2-day service will cost $35. If your order reaches us before 2 p.m. (EST), it will be delivered within two (2) business days, unless subject to a shipping delay.
  • Standard Overnight service will cost $60. If your order reaches us before 2 p.m. (EST), it will be delivered within one (1) business day, unless subject to a shipping delay.
  • Priority Overnight service will cost $70. If your order reaches us before 2 p.m. (EST), it will be delivered within one (1) business day, unless subject to a shipping delay.

Saturday Delivery service will cost $85. If your order reaches us before 2 p.m. (EST) on Friday, it will be delivered on Saturday, unless subject to a shipping delay. For orders shipped to Colorado, Saint-Louis collects Colorado’s Retail Delivery Fee on taxable transactions delivered into Colorado.

We will inform you of the shipping costs for the shipment method you select in the order summary displayed on the Website before you confirm your order. This amount will be payable by you in addition to the price, including taxes, of the products ordered.

7. Delivery Time - Time required for delivery and collection

When you place your order, we will inform you of the estimated time for delivery and the various methods of delivery available for the product purchased.

Some products may be subject to extended delivery times and/or shipping delays. If your order is not able to ship immediately, Customer Service will contact you to provide more details and an estimated shipping date.

Signature is required for all orders.

8. Delivery Time - Problems of delivery

Any failure to deliver or late delivery exceeding ten (10) business days should be reported to Customer Service as soon as possible. In order for your claim to be accepted, please notify us within thirty (30) business days from the date of confirmation of your order.

You should check that your shipment is correct on delivery. If there are any discrepancies in your order when the products are delivered to you, you should note the nature of the potential discrepancy (e.g., open package, damaged product, etc.) by hand, if possible, on the delivery notice, and sign.

If the products do not conform to your order or you are not satisfied with them, you may return them, exchange them or request a refund according to the terms and conditions contained in the section entitled "Returns - Exchanges - Refunds". See also Specific Terms and Conditions of Sale as applicable to your order.

9. Transfer of property

Saint-Louis is responsible for the customer’s purchased property while the property is in transit from our distribution center to the address provided by the customer during the order process. Upon confirmation of delivery to customer, or customer’s collection in-store, the customer becomes responsible for the property and assumes all risks, including but not limited to loss, theft, damage or deterioration.

 

10. Returns – Exchanges – Refunds

10.1 Returns & exchanges to Saint Louis

You may return any product ordered from the Saint-Louis.com website for refund within fifteen (15) calendar days from the delivery date. Returned products must be in their original condition and packaging, including the distinctive blue box and, if possible, the delivery box. Additionally, please include a printed version of the purchase invoice.

While the return of products for exchange or refund is free of charge, please note that the cost of delivery to Saint-Louis is your responsibility. To initiate the return process, kindly utilize our selected carriers (FedEx or UPS) and ensure that the products reach us within a maximum of eight (8) working days from your notification of withdrawal.

Shipping costs incurred for returning products will only be refunded in the event of non-conformity with Saint-Louis products (e.g., wrong, or damaged items). Saint-Louis retains sole discretion in determining whether returned products are in their original condition when received at saint-louis.com.

Saint-Louis shall not be responsible or liable for any products intended for return to the saint-louis.com website if they are lost, misdirected, or delivered late. This responsibility falls upon the customer, who must bear the risks associated with the chosen shipping method. You will be responsible for all associated sales tax(es) on the exchanged item(s).

Please contact our Customer Service Department via email at customer-service-web@saint-louis.com to obtain authorization for your return and receive the necessary return form. Once obtained, please send your package, along with the completed return form, to the following address:

H.O.P.
Attn: Saint-Louis Internet Returns and Exchanges
101 Herrod Boulevard
Dayton, New Jersey 08810

In the event of a refund request, Saint-Louis is committed to making its best efforts to ensure that the refund is processed within fifteen (15) business days following the receipt of the returned Saint-Louis products. The refund will be issued by crediting your charge or credit card. Please be advised that under no circumstances will Saint-Louis issue an electronic credit usable on the saint-louis.com website or provide store credit for use in a Saint-Louis boutique.

For exchanges: Accompanied with an invoice or priceless invoice, a gift may be exchanged for an item of equal or greater value. The difference must be paid at the time of the exchange.

We currently do not accept returns (neither exchanges nor refunds) for product purchased in Saint-Louis boutiques via the Website.

10.2 Returns & exchanges for PayPal® orders

If you ask for an exchange for an order completed with PayPal®, your credit card details will be required if the amount of the new exchange order is higher than the initial order, any additional amount owing can only be paid by credit card. We are unable to accept PayPal® payment for the additional amount owed to complete the exchange order (Saint-louis.com is unable to access personal PayPal® information). If the amount of the new order equals the initial order, no credit card information/payment will be required. If you ask for a refund, your PayPal® account will be credited the original purchase amount, excluding any shipping costs.

10.3 Returns & exchanges for Apple Pay orders

If you ask for an exchange for an order completed with Apple Pay, and if the amount of the new exchange order is higher that the initial order, only bank card payments will be accepted. The details of your bank card will be required to complete the purchase.

If you ask for a partial or total refund, your Apple Pay account will be credited the original purchase amount.

11. Reservation of title

Products remain the property of Saint-Louis until payment in full is made to Saint-Louis.

In case of a payment dispute, you agree to return the received products to Saint-Louis immediately upon request, and to assume the risks (in particular the loss, theft or damage) relating to the delivered products.

12. Proof

The computerized data registered by the Website in the IT systems of Saint-Louis establish the terms of the transactions between Saint-Louis and its customers. In the case of a dispute between Saint-Louis and its customers relating to a transaction entered into using the Website, the data registered by Saint-Louis are the terms of the transaction and shall constitute the proof of communication, orders and payments between the parties.

13. Governing Law – Disputes

Any disputes under these General Terms and Conditions of Sale shall be governed by the Section 6 “Governing Law – Disputes” of the Terms and Conditions of Use.

14. Disclaimer of Warranties

UNLESS STATED OTHERWISE, Saint-Louis PRODUCTS ARE SOLD ON AN "AS IS" "AS AVAILABLE" BASIS AND WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER IMPLIED OR BY LAW, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF: (I) MERCHANTABILITY, (II) FITNESS FOR A PARTICULAR PURPOSE, (III) NON-INFRINGEMENT, (IV) WORKMAN-LIKE EFFORTS, (V) QUALITY, AND (VI) ACCURACY, AND (VII) TITLE.