FAQ
Is it possible to complete a service that is no longer in collection?
Crystal glasses #1, #2, #3, and champagne flutes from discontinued collections will remain available for reassortment for 5 years.
How can I recognize a Saint-Louis product?
Until the 1950s, Saint-Louis products were not consistently stamped with identifying marks.Saint-Louis does not provide identification or appraisal services. However, for assistance in identifying or valuing your Saint-Louis pieces we recommend reaching out to one of the following world-renowned auction houses, which often offer identification services free of charge:
- Sotheby’s
- Christie’s
Alternatively, you may wish to consult another reputable auction house specializing in glassware and collectibles. These experts are well-equipped to provide detailed information about your item’s model and value.
Where is the Saint-Louis workshop, and can I visit it?
Our workshops are located in Saint-Louis Lès-Bitche, nestled in a picturesque "Vosges du Nord" valley. Both the workshop and the museum La Grande Place are open to public. For directions and opening hours, please visit: https://www.saint-louis.com/en_us/edito_informations_museum
I would like to apply for a job at Saint-Louis. How can I submit my application?
To apply, please use our contact form , available in the "Join Us" section of our website.
What are the available payment methods?
Saint-Louis’ US website accepts payments in dollars through the following credit cards: MasterCard®, Visa®, American Express®, Diner®, JCB®, Maestro®, Discover®. Remote payments can be made via Voxpay.
Is payment secure on the Saint-Louis website?
Yes, all financial transactions on the Saint-Louis website are secured. We have implemented robust security measures to protect your personal information from unauthorized access. All payments are processed through a secure site operated by our financial institution, using SSL encryption for added protection.
What are the delivery areas of the Saint-Louis products?
Saint-Louis products ordered through the saint-louis.com US website can be delivered to most American territories, except for:
- Alaska
- Minnesota
- Hawaii
- Puerto Rico
What are the shipping costs and the time required for delivery?
Currently, we offer free ground shipping for all orders. However, exceptions may apply during specific periods, such as holidays or peak activity times.
Delivery Times: On average, orders are delivered within 2-3 business days from the order date. Saint-Louis reserves the right to split shipments if certain items are not immediately available. In such cases, customers will be provided with an estimated delivery timeline for the missing items or offered a refund for unavailable pieces.
What should I do if my order arrives damaged?
If your order is damaged during shipping, Saint-Louis is committed to replacing the damaged products, subject to availability. If stock is unavailable, you will be given an estimated date for the arrival of missing items, or a refund for the unavailable pieces.
What are the conditions for returning a product?
Returns & Exchanges: If your order does not meet your expectations or includes items that do not conform to your request, you may return, exchange, or request a refund. For detailed instructions on initiating a return, please refer to the General Terms of Sale & Conditions on our website.
