We recommend hand washing with a soft sponge and mild dishwashing liquid, followed by drying with a soft, lint-free cloth. To remove marks left by tannin or limescale deposits, pour equal parts white vinegar and lukewarm water into the object, leave to act as needed, then rinse. This can also be done before first use or after a period of non-use to preserve the brilliance of the crystal.

If using a dishwasher: select a moderate temperature program, use a small amount of powdered detergent, and ensure sufficient space between items.

To facilitate drying and prevent condensation marks, insert a long strip of absorbent paper inside the object, extending beyond the rim.

To avoid thermal shock, rinse tea or coffee cups with lukewarm water, and cool ice buckets with cold water before use. For items decorated with gold or platinum, dishwasher use and vinegar are not recommended.

Crystal glasses #1, #2, #3, and champagne flutes from discontinued collections will remain available for purchase for 5 years.

You will be able to identify a Saint-Louis product by a logo stamp on the bottom of the product. Please note, prior to the 1950s, Saint-Louis products were not consistently stamped with identifying marks. For assistance in identifying or valuing your Saint-Louis pieces we recommend reaching out to one of the following world-renowned auction houses, which often offer identification services free of charge. Note Saint-Louis does not provide identification or appraisal services.

• Sotheby’s
• Christie’s

Alternatively, you may wish to consult another reputable auction house specializing in glassware and collectibles. These experts are well-equipped to provide detailed information about your item’s model and value.

Saint-Louis does not offer an official authentication or appraisal service. All Saint-Louis pieces are stamped, which serves as proof of authenticity. If your item is not stamped and you wish to have it authenticated or appraised, we recommend consulting a licensed auctioneer or an accredited auction house.

Since 1869, Saint-Louis has signed its creations to guarantee authenticity. Initially, pieces bore a paper label. From 1936 onward, the signature evolved into an acid-etched stamp discreetly engraved beneath each creation. The stamp's evolution over time allows collectors to date and trace the history of individual creations.

Founded in 1586 in Lorraine, Cristallerie Saint-Louis is France's oldest glass manufacturer. It officially became a crystal factory in 1781, after mastering the composition of crystal. For more than four centuries, it has embodied French craftsmanship excellence, combining traditional expertise with contemporary creativity.
Each Saint-Louis piece is handmade and mouth-blown by master glassmakers and cutters who are among the Meilleurs Ouvriers de France, experts in the techniques of blowing, cutting, engraving, and gilding. The company offers refined collections of tableware, barware, lighting, and decorative objects.
Today, Saint-Louis continues to perpetuate its heritage by creating timeless works that enhance the art of the table and interior decoration.

All Saint-Louis creations are crafted with the utmost care and meet the highest quality standards. In accordance with legal warranty requirements, products are free from defects in conformity. A two-year warranty applies from the date of delivery.

All technical information about our lighting fixtures is available directly from the product page. Before adding the item to your cart, click on the “More information” link to be redirected to the technical data sheet. Then, in the “Technical data sheet” section, you can download it in PDF format and view it.
If you require further information, our Customer Service team is available to assist you via the Contact section.

Saint-Louis products ordered through the saint-louis.com US website can be delivered to most American territories, except for:

• Alaska
• Minnesota
• Hawaii
• Puerto Rico

Currently, we offer free ground shipping for all orders. However, exceptions may apply during specific periods, such as holidays or peak activity times.
Delivery Times: On average, orders are delivered within 2-3 business days from the order date. Saint-Louis reserves the right to split shipments if certain items are not immediately available. In such cases, customers will be provided with an estimated delivery timeline for the missing items or offered a refund for unavailable pieces.

If your order is damaged during shipping, Saint-Louis is committed to replacing the damaged products, subject to availability. If stock is unavailable, you will be given an estimated date for the arrival of missing items, or a refund for the unavailable pieces.

If your order does not meet your expectations or includes items that do not conform to your request, you may return, exchange, or request a refund. For detailed instructions on initiating a return, please refer to the General Terms of Sale & Conditions on our website.